1. Orders

1.1 My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email to us, with your order number and tracking information so that we may assist you further! 

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 How long will it take my order to arrive?

Here at Annbon, we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 2 to 3 Business to process an order, normally it will take about 3 to 7 business days to arrive. The arrival time varies from country to country. You may also track your order with a tracking number after your order has been shipped out.

1.5 How do I track my orders?

After the order ships out, you will receive a shipment email with the tracking number provided.

1.6 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard and VISA.

1.7 How do I cancel an order?

The first thing to do is send us an email with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

1.8 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.9 How do I change my shipping address once my order is placed?

Please email us at support@annbon.com to give us your correct shipping address, we will get back to you within 24 business hours generally. Our customer service will help you as soon as possible.

1.10 Can I add customization requests to my order?

Yes. If your product needs customization size or style, feel free to email us about your requirements. The custom product price is different from stock product. Customization time depends on your style and size.

2. Products

2.1 How can I find the right size for me?

Here is the size chart, you can find our size guide on every product page.

This information is shown as a guide only and not a guarantee. Actual fitting may vary.

XS: 2-4 Bust: 30" - 32"; Waist: 22"- 24"; Hips: 32"- 34";Girth : 54"-56";

S: 4-6 Bust: 32"- 34"; Waist:24"-26" ; Hips: 35"-37"; Girth:57"-59";

M: 8-10 Bust: 34"- 36"; Waist:26"-28"; Hips: 37"-39"; Girth:59"-61";

L: 10-12 Bust: 36"- 38"; Waist:28"-30" ; Hips: 39"-41"); Girth:61"-63";

XL: 14-16 Bust: 39"- 41"; Waist:31"-33"; Hips: 41"-43"; Girth:62"-65";

XXL: 16-18 Bust:44"- 46"; Waist:35"-37" ; Hips: 46"-48"; Girth:64"-66";

2.2 How do I take my own measurement?

Bust

Measure around the fullest part of the bust while keeping the measuring tape parallel to the floor.

Waist

Measure around your natural waistline, which is the narrowest area of the waist.

Hips

Stand with feet together. Keeping tape straight and parallel to the floor, measure around the fullest part.

Inseam

Measure inside length of your leg from the crotch to bottom of your ankle.

2.3 How do I care for my Annbon's products?

We want to ensure your item lasts a long time, so here are some tips for keeping it in great condition:

• Hand or Machine wash with cool water and hang to dry for Spandex material.    
• Gentle hand wash in cold water and hang to dry for shiny metallic material.
• Never use bleach or softeners.

3.1 I’ve received a defective item, what should I do?

If you have received a defective or a wrong item you did not order, please contact our Customer Care Team at support@annbon.com with a snapshot of the product and we will get back to you as soon as we can.

Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.

When sending the email, please enclose the order number, the SKU number of the item, a description of the issue, and a few clear photos to show us the exact problem.

We will get back to you as soon as we can.

3.2 What is your return policy?

We understand that not every purchase works out, which is why we offer a 30-day return policy to guarantee 100% satisfaction. We've made the return process super easy.

1. We accept returns postmarked within 30 days of the original purchase date. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. The following items cannot be returned, refunded, or exchanged: ①Items on clearance,②Customized Items,③Monogrammed Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.

3.3 Will I get full refund for my return?

We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items).

Coupon codes and Annbon points will not be refunded as monetary value.

3.4 How do I return an item?

We are focused on you being more than just satisfied but happy and excited about your purchase. We are here to help so please do reach out to us with any issues.

Return requests must be submitted within 30 days from the order date and, must have a return approval to be processed for refund. All returned items must be unwashed and with the original tags attached.  

* Please contact Customer Care if you have received a damaged item so we can remedy that immediately. 

3.5 How long does it take for my refund to be processed?

Once we receive the returned items, it will take up to 3 business days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.

If you couldn't receive the money in time, please feel free to contact our Customer Care Team at support@annbon.com

4.Delivery

4.1 Do you ship internationally?

Yes, Annbon Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out.

Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.

Any Questions, please feel free to contact our Email support@annbon.com

Note: Due to the ongoing health situation in the world, some countries have taken mandatory quarantine measures, and delivery services will be affected. You are suggested to check with your local post office first to find out if they can accept deliveries normally.

4.2 Why hasn't my shipping information been updated?

We begin preparing your order immediately after it is verified, which needs a little time to process. Please don't worry! A tracking number will be sent to you by e-mail once your items shipped out.

4.3 Why is the tracking number not working?

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.

If there is still no logistics update after a few days, please contact our Email support@annbon.com, we will get back to you within 24 business hours.

4.4 Why was my package returned?

1. The address is not specific enough and the parcel cannot be delivered. We contact you for further information many times but do not receive your reply.
2. When the parcel arrives, you are not at the shipping address. We contact you to collect your parcel many times but do not receive your reply.

4.5 How come my package shows delivered but I have not received my package?

We suggest you look around for your parcel first. For example, you can ask your neighbors if they see your parcel or check the condition with the entrance guard. Also, you should contact the local express company for further information.  If you still haven't found your parcel, please contact us. We will try our best to help you solve the issue.

5.1 What methods of payment do you accept？

We, Annbon are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure Paypal payment. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure. You also could pay with major credit and debit cards such as Mastercard and VISA.

5.2 Why was my payment declined?

Annbon accepts Visa and MasterCard

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.

If the above instructions fail, please contact your bank or email us with as much detail as you could provide along with the error messages, so that we may assist you.

5.3 Why isn't my promo code applying?

1. Please be sure that the code has not expired.
2. Some code only can be used for some selected items.
3. Please kindly note that some promo coupon codes only apply to full priced items, they will not apply to an item that is on sale.

5.4 Am I able to apply multiple discount codes?

Only one coupon code is eligible per order.

It is also very convenient to apply the coupon to your order. After you check out from the shopping cart, beside the Order Summary, please enter your coupon code, then apply, the coupon will be applied successfully.

Private Policy

The Company Private Limited Policy

The Company Private Limited and each of their respective subsidiary, parent and affiliated companies is deemed to operate this Website (“we” or “us”) recognizes that you care how information about you is used and shared. We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used.  Please read this Privacy Policy carefully.  Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.

Please be advised that the practices described in this Privacy Policy apply to information gathered by us or our subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through our Customer Service Department in connection with this Website, (iii) through information provided to us in our free standing retail stores, and (iv) through information provided to us in conjunction with marketing promotions and sweepstakes.

We are not responsible for the content or privacy practices on any websites

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.

If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes.  The most current version of this Privacy Policy will be available on the Website and will supersede all previous versions of this Privacy Policy.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at support@annbon.com

Contract Us

CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Email: support@annbon.com

Time: Monday-Friday: 8:30-17:30

Exchanges&Returns

We're here to help you with your exchanges or returns. All exchanges and returns can be made within 30 days.

Exchanges

You may return an item(s) AND exchange it for the same item(s) in a different size or color, or of the same dollar value. While you pay shipping costs to return item(s) to us, we are happy to send your exchange merchandise at no shipping charge to you.

Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined below.

We're here to help you with your exchanges or returns. All exchanges and returns can be made within 30 days.

Returns

If you need to return something for any reason, feel free to email us at service@Annbon.com. We will give you our return shipping address. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly.